top of page
Active Plumbing logo

Active Plumbing

Privacy Policy

This Privacy Policy explains how Active Plumbing Inc (“Active Plumbing,” “we,” “us,” or “our”) collects, uses, shares, and protects information when you visit activeplumbinginc.com (the “Site”), contact us, request an estimate, or schedule service. License No.: 0047021.

​

  • WHO WE ARE / HOW TO CONTACT US

    • Business: Active Plumbing Inc (License No.: 0047021)

    • Address: 3580 Polaris Ave #17, Las Vegas, NV 89103

    • Phone: (702) 438-3357

    • Email: service@activeplumbinginc.com

    • Hours: Open 24 hours (service availability may vary by job type/area)

​

  • INFORMATION WE COLLECT

    • Information you provide directly

      • Contact details (name, phone number, email)

      • Service details (address/location, type of issue, preferred appointment times, notes/messages)

      • Photos or files you choose to upload or send to help diagnose the issue

      • Payment-related details (only if you pay us; typically handled by payment processors, not stored in full by us)

    • Information collected automatically when you use the Site

      • IP address and approximate location (derived from IP)

      • Device and browser information (device type, operating system, browser type)

      • Usage data (pages viewed, time spent, clicks, referring/exit pages)

      • Log and diagnostic information (for security and troubleshooting)

    • Information from third parties (when applicable)

      • Review platforms, social media, advertising/analytics partners, or scheduling/communications tools you interact with

​

  • HOW WE USE YOUR INFORMATION

    • Respond to inquiries and provide estimates/quotes

    • Schedule, dispatch, and perform plumbing services and related support

    • Communicate with you about appointments, updates, invoices, and customer service

    • Improve the Site and our services (including analytics and performance monitoring)

    • Protect against fraud, abuse, and security incidents

    • Comply with legal obligations and enforce our policies

​

  • COOKIES AND SIMILAR TECHNOLOGIES

    • We may use cookies and similar technologies (such as pixels and local storage) to:

      • Operate and secure the Site

      • Remember preferences and improve user experience

      • Understand Site traffic and performance

      • Measure marketing effectiveness (if enabled)

    • Your choices

      • Most browsers let you block or delete cookies. If you disable cookies, some Site features may not function properly.

​

  • HOW WE SHARE INFORMATION

    • We do not sell your personal information for money.

    • We may share information with:

      • Service providers that help run our business and Site (hosting, analytics, scheduling, communications, payment processing, customer support tools)

      • Professional advisors (accounting, legal) as needed

      • Authorities or others for legal/safety reasons (to comply with law, respond to lawful requests, protect rights and safety)

      • A successor entity if our business is involved in a merger, acquisition, financing, or sale of assets (information may transfer as part of that transaction)

​

  • TEXTS, CALLS, AND EMAILS

    • If you provide a phone number or email, we may contact you to respond to your request, confirm scheduling, provide service updates, and support your account/service history.

    • If promotional messages are sent, you can opt out at any time by following the instructions provided (for example, replying STOP to texts) or by contacting us.

​

  • DATA RETENTION

    • We keep personal information only as long as reasonably necessary for:

      • Providing services and customer support

      • Maintaining business records (quotes, invoices, warranties, job history)

      • Legal, tax, and accounting requirements

      • Resolving disputes and enforcing agreements

​

  • SECURITY

    • We use reasonable administrative, technical, and physical safeguards designed to protect your information.

    • No system is 100% secure, and we cannot guarantee absolute security.

​

  • CHILDREN’S PRIVACY

    • The Site is not intended for children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided information, contact us and we will take steps to delete it.

​

  • YOUR PRIVACY RIGHTS (NEVADA / OTHER STATES)

    • Depending on where you live, you may have rights to request access, deletion, or correction of certain personal information we hold about you.

    • Nevada residents: Nevada law provides certain consumers the right to opt out of the sale of “covered information” in some circumstances. We do not sell personal information for money. If you still want to submit a request, contact us using the information in the “How to Contact Us” section.

​

  • THIRD-PARTY LINKS

    • The Site may link to third-party websites (such as review platforms or social media). We are not responsible for their privacy practices. Please review their privacy policies before providing information.

​

  • CHANGES TO THIS PRIVACY POLICY

    • We may update this Privacy Policy from time to time. The “Last Updated” date at the top shows when it was most recently changed. Continued use of the Site means you accept the updated Policy.

​

​

View Terms of Use

bottom of page