Section 10 is one square mile, but Active Plumbing covers emergency calls across all of Spring Valley, the unincorporated Clark County town that fills much of the southwest valley between Sahara Avenue, Decatur Boulevard, Warm Springs Road and Hualapai Way. Technicians are on call 24/7 and arrive in 30 to 60 minutes anywhere in it.
The emergencies change with the build era. Central Spring Valley, between Rainbow, Jones, Flamingo and Tropicana, is late 1970s to early 1990s tract housing where polybutylene fittings fail and aging copper develops pinholes, which on a slab can mean a slab leak. South Spring Valley toward Rhodes Ranch is newer and falls in the Kitec window of about 1995 to 2007. Spanish Trail dates from the mid-1980s, and in guard-gated communities such as Spanish Trail and Rhodes Ranch, arranging gate access when you call keeps the visit on schedule. Along Spring Mountain Road in Chinatown, after-hours calls are often commercial kitchen drains and grease problems.
Nearly half of Spring Valley homes are rented, so tenants often call first and the landlord or property manager approves the repair. Whoever calls, the written price comes before work starts, and permits for larger repairs go through the Clark County building department. If water is running, shut off the main valve and call (702) 438-3357.